After sales service
Delivery is not completion… Charter Tech provides a comprehensive range of after sales services to compliment our portfolio of integration services.

Training
Tailored courses or simply hands on, either type enable appropriate personnel to operate the system and troubleshoot problems without having sole reliance on us, the supplier.

We appreciate that personnel with different roles will be required to interact with our systems. Therefore we offer scaleable training dependent on the needs of the personnel.

Classroom courses
Formally structured courses with a defined syllabus covering each aspect of the operation and management of the control system and its associated operator interfaces. These courses typically include classroom notes and use of a PC workstations to mimic the control system and visualization.

Ad-hoc training
We are often required to provide "hands on training" as part of a Factory Acceptance Test or as part of an extension to the commissioning phase. In some instances this may be deemed sufficient by the client.

Tiered training
These courses are easily adaptable, to facilitate the tutoring of subjects to personnel with different levels of skill and/or knowledge. Charter Tech regularly provides courses specific to: process engineers, operators, supervisors, or maintenance personnel.

Site support & commissioning installation supervision
Duty holders can be assured that Charter Tech will always provide suitably skilled engineers who are experienced with undertaking site work within the United Kingdom, or overseas.

Maintenance programs
Ad-hoc telephone support & structured maintenance programs are available to suit the process, control system and the needs of the customer.